Shipping and Return Policy

Shipping Policy

Shipping Within New Zealand

We currently ship orders across New Zealand.

Shipping Costs

  • Free standard shipping on orders over NZ$69.

  • For orders under NZ$69, shipping costs are calculated at checkout.

  • Any applicable shipping fees will be displayed before you complete your purchase.

Order Processing & Dispatch

  • In-stock items: Orders are usually processed and dispatched within 1–2 business days.

  • Pre-order items: We aim to dispatch pre-orders as close as possible to the estimated timeframe stated on the individual product page. Please note that these dates are estimates and may be subject to change.

If your order contains both in-stock and pre-order items, they may be dispatched together once all items are available.

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Delivery Times

Delivery times are estimates and may vary depending on your location and the courier service. Rural addresses and remote areas may require additional delivery time.

Please note that delays caused by courier services, weather conditions or other circumstances outside our control may occasionally occur.

Incorrect Delivery Details

Please ensure your shipping address and contact details are correct when placing your order. If you notice an error, please contact us as soon as possible. We will do our best to help before your order is dispatched.

Lost or Damaged Parcels

If your parcel hasn't arrived within the expected timeframe, or arrives damaged, please contact us at info@poprush.co.nz with your order number. We'll work with you and the courier to look into the issue.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer laws.

Returns & Refunds

Please choose carefully before making a purchase.

We do not accept returns, refunds or exchanges for change-of-mind purchases, including items that customers no longer want, have purchased by mistake, or simply don't like.

However, if an item is faulty, damaged, or does not meet the guarantees under the New Zealand Consumer Guarantees Act 1993, you are entitled to the remedies provided by law.

If you have an issue with your purchase, please contact us at info@poprush.co.nz with your order number and details of the issue. We're happy to help.

Terms of Service

Welcome to Pop Rush! By browsing our website or placing an order, you agree to the following terms and conditions.

1. Products & Availability

We do our best to ensure that all product descriptions, images, colours and pricing are accurate. However, slight variations in colour may occur due to screen settings and lighting.

All products are subject to availability. We reserve the right to update product details, pricing and availability where necessary.

2. Orders & Payment

Orders are confirmed once payment has been successfully received.

Please check your order details, including product selection, quantities and delivery address, carefully before completing your purchase.

If we are unable to fulfil an order, we will contact you to discuss an appropriate solution.

3. In-Stock & Pre-order Items

  • In-stock items: Orders are usually processed and dispatched within 1–2 business days.

  • Pre-order items: We aim to dispatch pre-orders as close as possible to the estimated timeframe stated on the individual product page. These dates are estimates and may be subject to change.

If your order contains both in-stock and pre-order items, the order will generally be dispatched together once all items are available.

We will do our best to keep customers informed of any significant changes to estimated pre-order dates.

4. Shipping & Delivery

We currently offer shipping within New Zealand.

  • Free standard shipping is available on orders over NZ$69.

  • Shipping costs for orders under NZ$69 are calculated at checkout.

Delivery timeframes are estimates and may vary depending on the destination and courier service. Rural and remote addresses may require additional delivery time.

Please ensure your delivery details are correct when placing an order. Contact us as soon as possible if you need to correct any information.

For more information, please refer to our Shipping Policy.

5. Returns & Refunds

Please choose carefully before making a purchase.

We do not accept returns, refunds or exchanges for change-of-mind purchases, including items purchased by mistake or items customers simply no longer want.

This does not affect your rights under the New Zealand Consumer Guarantees Act 1993. If an item is faulty, damaged, not as described or otherwise fails to meet applicable consumer guarantees, you may be entitled to a remedy under the law.

6. Pricing & Promotions

All prices are displayed in New Zealand dollars (NZD), unless otherwise stated.

Promotional offers and discounts may be subject to specific conditions and availability. We reserve the right to amend or end promotions where permitted by law.

7. Contact Us

If you have any questions about these terms, your order or our products, please contact us at info@poprush.co.nz .

Nothing in these terms excludes, restricts or modifies any rights or remedies you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer laws.